You can return any item within 14 days of receipt for a refund of that item. This includes sale items. Postage costs will not be refunded.
Please note that in the interests of hygiene, certain items, such as face masks, cannot be returned unless they have remained unused and in their original wrapping or are faulty. Medication organisers are also non refundable due to potential cross contamination of medication.
In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The removal of stickers or other such free items will be charged against the customers refund if entire order is returned.
The goods are your responsibility until they reach Woah Dude. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Please return with a note of your name and order number so Woah Dude can deal with your case efficiently.
Items with “wear and tear” damage can be sent back but may be denied a return on inspection. The decisions regarding returns are final.
To action a return follow the instructions below:
To return an item simply send it back to us with a note enclosed with your name, address, email, and reason for the return to the return address shown on the package.
If it is our mistake then we will cover the postage (all you will need to do is send us a photo of the shipping receipt.) If we don't have your replacement we will let you know and work out a solution.
Returns (UK Only)
For refunds the cost of the return will be paid by the customer via a courier option of their choice. We recommend Signed for shipping at least.
Unfortunately, at this time, we are unable to offer a free returns service for parcels delivered to non-UK addresses and return postal costs are the responsibility of the customer. Please ensure you keep proof of postage as the items remain your responsibility until they are delivered to Woah Dude HQ.